We are here when you need help.

Before you email

For order or account help, include the email address used for your Reunite account or order and an order number when available.

For your family's privacy, do not send passwords, verification codes, activation secrets, child medical details, finder coordinates, or QR public tokens by email.

Returns and refunds

Our return and refund terms are published separately so they are easy to find before and after a purchase.

Urgent safety situations

Reunite Support is not an emergency service. If a child is missing or someone is in immediate danger, contact the appropriate local emergency or law-enforcement service.