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Questions about Reunite?
For setup, account, ordering, shipping, return, refund, or Reunite product questions, contact the dedicated Reunite support team.
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Frequently asked questions
A few answers for your next little adventure.
How does Reunite Kids work?
A finder scans a linked Reunite Item to open a focused help page. They can call the family or choose to share their location with explicit browser permission.
Is this a GPS tracker?
No. The pin does not continuously track a child. Location sharing happens from the finder’s device only when they choose that action and grant permission.
Does each pin need its own plan?
The annual plan belongs to the Child Profile, not each pin. More than one Reunite Item can be linked to the same child. The published plans cover one child, two children, or a family of up to six Child Profiles.
Can I order today?
Ordering and subscriptions are not open yet. The cart saves a preview of your selections on this device; it does not place an order or charge you. Published prices are in USD.
How will shipping work?
For the U.S. and Canada only, standard tracked shipping will be free on orders of $40 or more, and $4.99 below $40. This is based on the item subtotal in USD before tax, excluding annual plans. Expedited options will be customer-paid where available. Other markets are not open yet.
Where and when will Reunite launch?
Our initial launch markets are the United States and Canada. The U.S. launch is planned for early October 2026; Canada’s timing will be confirmed. Brazil is next on our roadmap, followed by Europe and Australia. Dates for those expansions are not set. Ordering is not open yet.
Where can I find the return and refund policy?
Read our Refund Policy for the published return and refund terms. For help with a specific request, contact Reunite Support.
Should I use this form when a child needs urgent help?
No. This is a product-support form, not an emergency service. Use the Reunite finder help page to contact the family. For immediate danger, contact local emergency services.
